Product leadership
I've spent my career on the part of payments that sits between what a merchant needs and what it takes to deliver at scale: enterprise checkout, in-store debit, and the platforms that connect merchants to processors and card networks.
PayPal / Braintree · In-store payments
Extending enterprise checkout from the browser into the physical terminal, where debit routing choices decide whether a merchant's costs and approval rates hold up at scale.
Full case study in progress
PayPal / Braintree · Online checkout
Helping large merchants put PayPal and Venmo in front of their customers, then making the integration, rollout, and support model hold once real transaction volumes arrived.
Full case study in progress
United Airlines · Travel payments
Leading customer payments for an airline, where acceptance, refunds, and disruption handling all have to work at the same moment, in front of a customer who is already having a hard day.
Full case study in progress
Full case studies go up as each one is reviewed and cleared. If you'd like to talk through any of this work directly, get in touch.
How I work
The starting point isn't a feature list, it's the merchant's ledger: what they're charged, what they're approved for, and what their operations team chases every week. I stay with that until the real constraint is clear, whether it's cost, approval rates, or a reconciliation nobody wants to own.
Payments decisions rarely land free. Routing that lowers cost can move approval rates. Adding an acceptance method can complicate settlement. I make those tradeoffs explicit, with numbers, so the business picks a direction it can defend later.
Checkout and debit work spans product, engineering, compliance, risk, finance, and processors or networks outside the building. A lot of the job is keeping one plan and one definition of done across all of them.
Launch is the midpoint. Someone has to onboard merchants, watch declines, answer disputes, and keep the playbook current. I plan for that work before the first merchant goes live rather than after the first escalation.
I'm always glad to talk about the work, the tradeoffs, and where I can be most useful.