What happens after you tap your card?
A coffee-shop purchase, followed step by step from the terminal to the merchant's bank account.
Learn payments
I teach payments through examples you can follow from checkout to payout. These guides are for product managers, founders, engineers, and operations teams who want to understand what happens behind a transaction and why it matters.
Follow a single payment from the terminal to the bank account behind it, and see who is involved at each step.
1 guide
Why the money a merchant receives rarely matches the number at the top of the report, and how to read the difference.
In progress
Disputes, chargebacks, exceptions, and the paper trail that decides who ends up holding the loss.
In progress
Published guides
A coffee-shop purchase, followed step by step from the terminal to the merchant's bank account.
I run practical sessions for product, engineering, and operations teams. Tell me what your team needs to understand and I'll tell you honestly whether I'm the right fit.