Payments product leader ·
I build payment products and teach how payments work.
I'm a product leader based in the Chicago area. My work spans enterprise checkout, in-store debit, and the platforms that connect merchants to processors and payment networks. I'm also building FlowPayOps, a venture focused on payments operations and business process outsourcing, and sharing practical guides for people learning payments.
Explore my work across enterprise in-store debit, PayPal and Venmo checkout, and customer payments at United Airlines.
See how I'm exploring hands-on support for the day-to-day work behind accepting payments.
Start with practical guides on how transactions move, how merchants get paid, and what happens when something goes wrong.
Selected work
PayPal / Braintree · In-store payments
Extending enterprise checkout from the browser into the physical terminal, where debit routing choices decide whether a merchant's costs and approval rates hold up at scale.
Full case study in progress
PayPal / Braintree · Online checkout
Helping large merchants put PayPal and Venmo in front of their customers, then making the integration, rollout, and support model hold once real transaction volumes arrived.
Full case study in progress
United Airlines · Travel payments
Leading customer payments for an airline, where acceptance, refunds, and disruption handling all have to work at the same moment, in front of a customer who is already having a hard day.
Full case study in progress
Independent venture
Hands-on support for the work behind payments
I'm building FlowPayOps to explore how businesses can get hands-on support for recurring payments work. The idea is to combine payments expertise with a business process outsourcing model, so teams can get help running day-to-day workflows as well as improving them.
See what FlowPayOps is exploringLearn payments
No acronym quizzes. Each guide follows a real transaction from one end to the other, so you can see where money actually moves, who is involved, and why the timing surprises people.
Browse the learning pathsA coffee-shop purchase, followed step by step from the terminal to the merchant's bank account.
Connect with me
Hiring for a payments product role, exploring a problem on your payments operations, or learning how transactions work? Tell me what you're working on.
Connect with me